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HA2U Guarantee

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  1. 100% Satisfaction Guaranteed - 100% Satisfaction Guaranteed – Your satisfaction is our commitment. We work hard to offer outstanding customer service and equipment knowledge. We back our products with a liberal return policy combined with our highly respected customer service ensures that you will be completely satisfied. Every product sold in our store comes with a full manufacturer's warranty in addition to the 100% Satisfaction Guarantee. We offer Fast UPS & USPS Priority Mail Shipping along with shipping to worldwide Military APO/FPOs.
  2. HighAltitude2U.com 100% Privacy Guarantee - We respect your privacy and are devoted to protecting it. HighAltitude2U.com does not share with third parties your personal information. We do not sell lists for mailings or emails. We only access information such as your name, address, email address and phone numbers to serve you with better customer service.
  3. Best Deal Guarantee - There is much more to getting the best deal than just the lowest price. HighAltitude2U.com is proud to have excellent Customer Service along with competitive pricing. We are authorized dealer of the products we sell and offer full product warranties. If you find a better deal from an authorized reseller, let us know and we'll do everything to match or beat it. Orders shipped outside the state of aren’t charged sales tax. Our Best Deal Guarantee ensures that we always provide you with the best value for your money.
  4. 100% Secure Shopping - HighAltitude2U.com is a completely safe environment to purchase in. Our store features a 256-bit encrypted Secure Socket Layer along with the industry's latest security software from Godaddy, Paypal & Authorize.net to guard against all-important data such as credit card number, name and address being read as it is sent on the Internet. Our Policy is backed up by Godaddy’s warranty, which provides up to $10,000 in coverage. What does this mean? Security. HighAltitude2U.com also cares about your privacy and will protect it. We will not share your information with unknown third parties. Another way we keep HighAltitude2u secure is by not mentioning what shopping cart technology, keeping that private keeps hackers away. You will not be held liable for charges from HighAltitude2U.com made fraudulently on your credit card. Authorize.net gateway is secure and deletes credit card information automatically.
  5. Huge Equipment Selection - HighAltitude2U.com is an authorized dealer for all brands that we sell, and/or partners with trusted distribution channels so you can be certain you are buying genuine brand name products and we have a huge product selection of the outdoor adventure finest equipment, available at the best prices. We provide 100% Authentic Manufacturer's Warranties for all of our products. We never sell gray market products and stand behind all of the products we offer. We carry hundreds of products and are adding more of the world's leading cycling, kayaking, camping and ski brands everyday. Our easy to use site navigation and powerful product search quickly find the gear you need. If you cannot find something in our store, let us know and we'll get it for you.
  6. Personalized Service - The Product Specialists at HighAltitude2U.com are fully trained with knowledge of their product specialties. Our Product Specialists have close to accumulated 100 years of knowledge from hands on equipment experience. Our specialists also write the tips on the site so they have to know how to use the gear. Our gear experts will be happy to work with you to ensure your order is exactly as you need it.
  7. Great Customer Service  -  We give 110% to ensure your complete satisfaction - take a look at our Customer Testimonials. Our knowledgeable Product Experts and Customer Service Specialists are available via e-mail, fax, and telephone to ensure the ultimate quality in customer relations based on unparalleled professionalism. We outfit summer camps clubs and other large organizations. That same professionalism is a huge benefit to the hobbyist consumer.
  8. Liberal Return Policy - Not happy because the item you ordered doesn’t fit or just not what you expected? No problem. Just send an email or give us a call and we can help with exchanges and returns, and we will work with you to avoid restocking fees if you return your purchase in the same condition we sent it to you. Our policies are in place to ensure that the customer is 100% satisfied.
  9. We are easy to reach - Help and advice is only a quick e-mail or phone call away. When you contact HighAltitude2U, we have a staffed Customer Service Department to assist you. We keep you updated after you place an order with us. Sign up for our newsletter, like us on facebook or follow us on twitter and we'll keep you in the loop on all our latest sales and freshest gear. You can also use our Contact Form to get questions answered fast. And you can easily track your order every step of the way with our e-mail alerts.
  10. Buyer's Gear Guides - We are developing buying guides to be the ultimate source for the consumer looking to learn about what gear is right for them. Not sure what to buy Dad for Christmas? Our buying guides will help you to the best gifts for that certain someone based on the holiday, and activity they enjoy..
  11. Product Reviews - The unbiased user reviews on HighAltitude2U.com product pages serve as a guide for the consumer to see how well each piece of equipment. See real user reviews from real customers. Our future plans include a Discussion Forums that will become the ultimate gathering place for outdoor adventure enthusiasts and professionals seeking/offering advice on what gear and equipment will be best for them.
  12. Buyer’s Guides - We are developing buying guides to be the ultimate source for the consumer looking to learn about what products are right for them. Not sure what to buy Dad for Christmas? Our buying guides will help you to the best gifts for that certain someone based on the holiday, and activity they enjoy.
  13. Product Reviews - The unbiased user reviews on HighAltitude2U.com product pages serve as a guide for the consumer to see how well each piece of equipment. See real user reviews from real customers. Our future plans include a Discussion Forums that will become the ultimate gathering place for outdoor adventure enthusiasts and professionals seeking/offering advice on what gear and equipment will be best for them.
  14. Volume Ordering - HighAltitude2U will happily work with outdoor organizations including scout troops, camps, church groups, ski & cycling clubs and other outdoor organizations to facilitate volume orders large and small via bids, and price quote requests to help fulfill the specific needs.
  15. International & Government Ordering - HighAltitude2U.com will happily ship orders worldwide. We offer a full range of shipping services available via Bongo International and the USPS. We can fill price quote requests to help fulfill the specific needs of governmental organizations. HighAltitude2U.com also Supports Our Troops! We know you’re job takes a lot and that's why we make it easy for you to order the gear you need and get it to you as quickly as possible. We also gladly ship to all APO and FPO addresses.
  16. Simple Secure Checkout - Our fully featured store has the simplest checkout process around with many payment options (Credit Cards, Checks, Phone Orders, PayPal). Just add to your cart and order. Check out is as simple as that. Want to order over the phone? Just give us a call! Our service is fast, secure, and most orders ship the same day from our MI, VT, or UT-based stocking warehouses.
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